Returns, Refunds & Cancellations
- Due to the perishable nature of food products:
- Returns are generally not accepted once delivered.
- Refunds or replacements may be considered only if:
- The product is damaged, spoiled, or incorrect; and
- You inform us within [24] hours of delivery with photos/videos and order details
- Order cancellations are accepted only 4 hrs before dispatch
Non-Refundable Situations
- Refunds will not be issued for:
- Change of mind
- Incorrect delivery address provided by customer
- Failure to refrigerate products as instructed
- Complaints made after 24 hours of delivery
Refund Processing
- Approved refunds will be processed within 7–10 business days through the original payment method.