Return & Refund Policy

Thank you for shopping with Healthy Day Foods. We are committed to delivering high-quality food products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Due to the perishable and consumable nature of food products, we generally do not accept returns once the product has been delivered.

However, returns or replacements may be considered under the following circumstances:

Product received is damaged during transit.
Product received is defective or spoiled.
Incorrect product delivered.
Product package is tampered with or opened before delivery.
Product is missing from the order.

2. Reporting an Issue

If you receive a damaged, defective, incorrect, or missing product, you must notify us within 48 hours of delivery.

To initiate a return or replacement request, please provide:

Order Number
Product Name
Description of the issue
Clear photographs or videos showing the damage or defect
Delivery package images (if applicable)

Requests submitted after 48 hours of delivery may not be eligible for replacement or refund.

3. Non-Returnable Products

The following products are not eligible for return or exchange:

Opened food products
Used products
Products with broken seals after delivery
Products damaged due to improper storage by the customer
Products purchased during special promotional offers unless damaged or defective

4. Replacement Policy

If your request is approved, we may:

Send a replacement product at no additional cost, or
Provide store credit, or
Issue a refund based on the nature of the issue.

The decision will be made after verification of the claim.

5. Refund Policy

Approved refunds will be processed through the original payment method used during purchase.

Refund timelines:

UPI Payments: 3–7 business days
Credit/Debit Cards: 5–10 business days
Net Banking: 5–10 business days
Wallet Payments: As per provider policies

Actual credit timelines may vary depending on your bank or payment provider.

6. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders cannot be cancelled once they have been dispatched from our warehouse.

7. Delivery Issues

If the delivery address provided is incorrect or incomplete, resulting in delivery failure, additional shipping charges may apply for re-delivery.

Healthy Day Foods shall not be responsible for delays caused by:

Natural disasters
Weather conditions
Transport disruptions
Government restrictions
Other circumstances beyond our control

8. Quality Assurance

We take strict quality control measures to ensure all products are packed and shipped in good condition. If you experience any quality concerns, please contact our support team immediately.

9. Contact Us

For return, replacement, refund, or cancellation requests, please contact:

Healthy Day Foods

We are committed to resolving all genuine concerns promptly and fairly.